An Error Occurs

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer screen. For some errors, the ON lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, and take the appropriate action.

Support Code Corresponding to Number of Flashes of Alarm Lamp

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes	Cause	Support Code
2 flashes	Machine is out of paper or paper does not feed.	1003
2 flashes	Paper size in print settings and size of loaded paper do not match.	2100, 2101
3 flashes	Paper output tray is closed.	1250
	Paper is jammed in paper output slot.	1300
	Paper is jammed near transport unit.	1303
	Paper is jammed during automatic duplex printing.	1304
4 flashes	FINE cartridge is not installed properly.	1687
5 flashes	FINE cartridge is not installed.	1401
	FINE cartridge cannot be recognized.	1403
	Appropriate ink cartridge is not installed.	1485
6 flashes	Paper output cover is open.	1202
6 flashes	FINE cartridge is not installed in correct position.	1486, 1487
8 flashes	Ink absorber is almost full.	1702, 1703, 1704, 1705, 1712, 1713, 1714, 1715
9 flashes	Protective material or tape may still be attached to FINE cartridge holder.	1890
10 flashes	Loaded paper is not compatible with automatic duplex printing.	1310
11 flashes	Cannot perform printing with current print setting.	4103
12 flashes	Specified data cannot be printed.	4100
13 flashes	Ink may have run out.	1686
14 flashes	Ink cartridge cannot be recognized.	1684
15 flashes	FINE cartridge cannot be recognized.	1682
16 flashes	Ink has run out.	1688
21 flashes	Machine cannot detect paper size.	2103
22 flashes	Machine has detected that paper has been fed aligned to one side.	2102

Support Code Corresponding to Number of Alternate Flashes of ON Lamp and Alarm Lamp

Example of 2 times flashing:

(A) Alternately flashes

(B) Goes off

Number of flashes	Cause	Support Code
2 flashes	Printer error has occurred.	5100
7 flashes	Printer error has occurred.	5B02, 5B03, 5B04, 5B05, 5B12, 5B13, 5B14, 5B15
10 flashes	An error requiring a repair has occurred.	B202, B203, B204, B205
Other cases than above	Printer error has occurred.	5011, 5012, 5050, 5200, 5400, 6000, 6500, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946

When a Support Code and a Message Are Displayed on Computer Screen:

For Windows:
For Mac OS:

* The screen differs depending on the OS you are using.

Note

You can also search for details on resolving the errors indicated by the support code shown.

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To resolve errors that do not have support codes, see Message Appears.