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Paper is jammed in paper output slot.

What to Do

If you can see the jammed paper at the paper output slot, remove the paper by following these steps.

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  1. Slowly pull out paper.

    Hold the paper with both hands, and pull it out slowly so as not to tear it.


    • Do not pull the paper out from the front tray even though you can see the jammed paper at the front tray. Pulling the paper out forcibly from the front tray may damage the machine.


    • If you cannot pull out the paper, turn the machine back on. The paper may be ejected automatically.

    • If paper becomes jammed during printing and you need to turn off the machine to remove it, press the Stop button to stop the printing before you turn off the machine.

    • If you cannot pull the paper out from the paper output slot, try to pull the paper out from the transport unit.


    • If the paper tears and you cannot remove the jammed paper from the paper output slot, remove the paper from inside the machine.

      Paper Is Jammed inside Machine

  2. Reload the paper and press machine's Black or Color button.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

    If you turned off the machine in step 1, the print data that was sent to the printer is erased. Redo the printing.


    • When reloading the paper, make sure you are using suitable paper and loading it correctly.

    • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the machine.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.