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Paper Jams

When paper jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

  • When a Support Code and a Message Are Displayed on Computer Screen:

    • For Windows:

      figure: Error message screen
    • For Mac OS:

      figure: Error message screen

      * The screen differs depending on the OS you are using.

  • When a Support Code and a Message Are Displayed on Touch Screen:

    figure: Error message screen

To remove the jammed paper, see List of Support Code for Error (Paper Jams).

Note

  • You can also search for details on resolving the errors indicated by the support code shown.