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Paper Does Not Feed Properly/"No Paper" Error

  1. Check1 Make sure paper is loaded.

  2. Check2 When loading paper, consider the following.

    • When loading two or more sheets of paper, flip through the paper before loading it. In addition, when you load paper with some paper remaining in the cassette, flip through the remaining paper and the newly loaded paper before loading.

    • When loading two or more sheets of paper, align the edges of the sheets before loading the paper.

    • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.

      However, paper may not feed correctly at the maximum capacity, depending on the type of paper or environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of paper you load at a time to less than half of the paper load limit.

    • Always load the paper in portrait orientation, regardless of the printing orientation.

    Important

    • When loading paper in the cassette, slide the paper guide on the front side to align with the corresponding mark of page size. Load the paper with the print side facing DOWN, load the paper stack in the center of the cassette and slide the paper guides to align with the both edges of the paper stack.

  3. Check3 Is paper too thick or curled?

  4. Check4 When loading postcards or envelopes, consider the following:

    • If a postcard is curled, it may not feed properly even though the paper stack does not exceed the paper load limit.

      Load Japanese postcards with their postcode column toward the far end of the cassette 1.

    • When printing on envelopes, see Loading Paper, and prepare the envelopes before printing.

      Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

  5. Check5 Make sure media type and paper size settings match with loaded paper.

  6. Check6 Clean paper feed roller.

    Note

    • Cleaning the paper feed roller abrades it, so do this only when necessary.

  7. Check7 If two or more sheets of paper feed from cassette at once, clean inside of cassette.

    For information on cleaning the inside of the cassette, see Cleaning Cassette Pads.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.