Printing Does Not Start

1. Check1 Make sure printer is securely plugged in and press ON button to turn it on.

   The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit.

   Note

   • If you are printing large data such as photos or other graphics, printing may take longer to start. The POWER lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.

2. Check2 Make sure printer is properly connected to computer.

   If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.
   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer over a LAN, make sure the printer is connected to the network with a LAN cable or is correctly set up for network use.

3. Check3 Is direct connection enabled?

   To print using a mode other than the direct connection, disable the direct connection first.

   • Using Machine with Direct Connection

4. Check4 Make sure paper settings match information set for cassette.

   If the paper settings do not match the information set for the cassette, an error message appears on the touch screen. Follow the instructions on the touch screen to solve the problem.

   • Paper Settings

   Note

   • You can select whether the message which prevents misprinting is displayed.

     • To change the message view setting when printing or copying using the printer's operation panel:

       • Cassette settings

     • To change the message view setting when printing using the printer driver:

       • Changing the Printer Operation Mode (Windows)
       • Changing the Printer Operation Mode (Mac OS)

5. Check5 If printing from a computer, delete unnecessary print jobs.

   • For Windows:

     • Deleting the Undesired Print Job

   • For Mac OS:

     • Deleting the Undesired Print Job

6. Check6 Is your printer's printer driver is selected when printing?

   The printer will not print properly if you are using a printer driver for a different printer.

   • For Windows:

     Make sure "Canon XXX series Printer" (where "XXX" is your printer's name) is selected in the Print dialog box.

     Note

     • To make the printer the one selected by default, select Set as Default Printer.

   • For Mac OS:

     Make sure your printer's name is selected in Printer in the Print dialog.

     Note

     • To make the printer the one selected by default, select the printer for Default printer.

7. Check7 Set correct printer port. (Windows)

   Make sure the correct printer port is set.

   1. Log in using an account with administrator privileges.

   2. Make the following settings.

      • In Windows 10, right-click Start button and select Control Panel > View devices and printers.
      • In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware and Sound > Devices and Printers.
      • In Windows 7, select Devices and Printers from Start menu.
      • In Windows Vista, select Start menu > Control Panel > Hardware and Sound > Printers.

   3. Open printer driver properties.

      • In Windows 10, Windows 8.1, Windows 8, or Windows 7, right-click "Canon XXX series Printer" icon (where "XXX" is your printer's name), and then select Printer properties.
      • In Windows Vista, right-click "Canon XXX series Printer" icon (where "XXX" is your printer's name), and then select Properties.

   4. Click Ports tab to check port settings.

      Make sure a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in Printer column is selected for Print to the following port(s).

      • If setting is incorrect:

        Reinstall the MP Drivers from the Setup CD-ROM or the Canon website.

      • If printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected:

        In Windows 8.1 or Windows 8, select My Printer on Start screen to start My Printer. If My Printer is not displayed on Start screen, select Search charm, and then search for "My Printer".

        Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name.

        In Windows 7 or Windows Vista, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, and then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name.

        If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canon website.

8. Check8 Is print data extremely large? (Windows)

   Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in the dialog that appears.

   * This may reduce print quality.

9. Check9 If printing from your computer, restart computer.