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Print Head Holder Does Not Move to Replacement Position

Important

  • The print head holder moves to the position for replacing only when an ink tank runs out of ink. If no ink tanks run out of ink, the print head holder does not move even though you open the front cover.

  1. Check1 Is POWER lamp off?

    Check if the POWER lamp is lit.

    The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit, and then open the front cover again.

  2. Check2 Is an error message displayed on touch screen?

    Close the front cover, follow the support code (error number) displayed in the error message to resolve the error, and then reopen it. For details on resolving the error, see List of Support Code for Error.

  3. Check3 Has front cover been left open for 60 minutes or longer?

    If the front cover is left open for more than 60 minutes, the print head holder moves to the position to protect it to prevent the print head from drying out. Close and reopen the front cover to return the print head holder to the position for replacing.

The print head holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the printer on.