A Message for Faxing Is Displayed on Fax Standby Screen

Auto redial

The printer is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the printer to automatically redial the number. If you want to cancel automatic redialing, wait until the printer starts dialing the number, and then press the Stop button. You can also delete the document from printer's memory to cancel automatic redialing.

• Resending Faxes (Redialing Busy Number)

This group dial cannot be used.

Directory ##

* "##" represents a two-digit number.

The group dial cannot be specified in the on hook dial function.

Specify the individual recipient.

Replace the receiver.

The handset is not placed in the handset cradle correctly.

Replace the handset correctly.

Try again in black & white.

The recipient's fax device is not color-compatible.

Press the Black button to resend the fax.

Alternatively, you select Send in black & white for Color transmission in Advanced FAX settings under FAX settings. The printer converts color documents into black & white data if the recipient's fax device does not support color faxing.

• FAX settings

Failed to connect.

The telephone line cable with a modular plug may not be plugged in properly.

Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX settings.

• FAX settings

Received in memory.

If the printer receives a fax under one of the following conditions, the printer will not be able to print the received fax and will store it in the printer's memory. When the problem is resolved as described, the fax stored in the printer's memory is printed automatically.

• The amount of remaining ink is insufficient to print a fax:

  Replace the ink tank.

  • Replacing Ink Tanks

  Note

  • You can set the printer to forcibly print a received fax even if the ink has run out.

    Set Print when out of ink in Auto print settings under FAX settings to Print.

    However, part or all of the fax may not be printed since the ink has run out.

    Also, the contents of the fax will not be stored in the printer's memory.

    If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in the printer's memory. After you replace the ink tank and select Print for Received documents in Auto print settings, the fax stored in the printer's memory will be printed automatically.

    • FAX settings

• Paper has run out:

  Load the paper and tap OK on the touch screen.

• A different size of paper from that specified by Page size in FAX paper settings is loaded:

  Load the same size of paper as that specified by Page size, and then tap OK on the touch screen.

• You pressed the Stop button to cancel printing of a fax:

  Press the HOME button and tap FAX to resume printing of the fax.

• Do not print is selected for Received documents in Auto print settings under FAX settings:

  You can print the faxes stored in the printer's memory from the Memory reference screen in the Fax menu.

  • Printing Document in Printer's Memory

  Note

  • To print the received faxes automatically, select Print for Received documents in Auto print settings under FAX settings.

    • FAX settings

  • If you did not print the fax stored in the printer's memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in the printer's memory later.

    • Document Stored in Printer's Memory

Busy/no signal

• The recipient's number you dialed is busy.

  Try dialing again after waiting for a moment.

  • Resending Faxes (Redialing Busy Number)

• The fax/telephone number dialed is incorrect.

  Check the fax/telephone number and dial again.

• The recipient's fax device did not respond (after all automatic redialing attempts).

  Contact the recipient and have the recipient check the fax device. For an overseas call, add pauses to the registered number.

• The recipient is not using a G3 printer.

  The printer cannot send or receive documents to/from a fax device that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax device is G3 compatible.

• The touch tone/rotary pulse setting on the printer is incorrect.

  Set the printer to match the telephone line you are using.

  • Setting Telephone Line Type

Memory is full.

The printer's memory is full because it has sent/received too many documents, or a detailed document.

Print the faxes stored in the printer's memory or save them on the USB flash drive, and delete them from the printer's memory.

• Document Stored in Printer's Memory

When sending a fax, resend it. If this message still appears, delete the faxes stored in the printer's memory, divide the faxes for sending, and send them again.

When receiving a fax, have the sender resend the faxes.

Awaiting document processing.

• The received faxes were not saved on the USB flash drive automatically because the USB flash drive was not inserted or because it was not writable.

  The received faxes are stored in the printer's memory. Insert the writable USB flash drive, and then save the received faxes to the USB flash drive manually.

  • Saving Document in Printer's Memory to USB Flash Drive

• The received faxes were not forward to the shared folder on the computer because the printer is not connected with the computer or because the shared folder setting is changed.

  The received faxes are stored in the printer's memory. Connect the printer with the computer, and then forward the received faxes to the shared folder on the computer manually.

  • Forwarding Document in Printer's Memory to Shared Folder on Computer

Delete the unnecessary fax from printer's memory after saving to the USB flash drive, forwarding to the shared folder on the computer, or printing.

• Deleting Document in Printer's Memory

FAX info does not match.

Transmission has been canceled because the printer could not detect the recipient's fax device information or the information did not match the dialed number. This message is displayed when Check RX FAX information in Security control under FAX settings is set to ON.

For details, see Preventing Mistransmission of Faxes.

Reception rejected.

Reception has been rejected because the fax matches the fax rejection condition specified by FAX reception reject in Security control under FAX settings.

For details, see Rejecting Fax Reception.

Waiting for report output...

If the printer receives a fax under one of the following conditions, the printer will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.

• The amount of remaining ink is insufficient to print a report:

  Replace the ink tank.

  • Replacing Ink Tanks

• Paper has run out:

  Load the paper and tap OK on the touch screen.

• A different size of paper from that specified by Page size in FAX paper settings is loaded:

  Load the same size of paper as that specified by Page size, and then tap OK on the touch screen.

• You pressed the Stop button to cancel printing of a report:

  Press the HOME button and tap FAX to resume printing of the report.