1314

Cause

Paper is jammed inside rear cover during automatic duplex printing.

What to Do

If the paper is jammed inside the rear cover when performing automatic duplex printing, remove the paper by following these steps.

• Watch the movie

Important

• The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax are stored in the printer's memory.

  Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer.

  If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

Note

• If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer.

1. Rotate printer so that rear side of printer faces toward you.

   

2. If protective material for rear cover remains attached, remove it.

   

3. Open rear cover.

   Slide the rear cover to the left then open it.

   

4. Pull out paper slowly.

   

   Note

   • Do not touch the inner parts of the printer.

   • If you cannot pull the paper out, try the following.

     • Turn the printer off and turn it back on.

       The paper may be ejected automatically.

     • Pull out the paper output tray.

       It becomes easy to pull out the paper.

5. Close rear cover slowly.

   Close the rear cover then slide it to the right.

   Slide the rear cover so that the mark on the rear cover aligns with the mark on the printer.

   

6. Reload paper and press printer's OK button.

   • If the paper is jammed while printing the faxes or the fax report in progress:

     After clearing the paper jam error and pressing the printer's OK button, the printer resumes printing from the page where the paper was jammed.

   • If the paper is jammed while printing from a computer or copying in progress:

     After clearing the paper jam error and pressing the printer's OK button, the printer resumes printing from the next page where the paper was jammed.

     As the page where the paper was jammed is not printed, reprint if necessary.

     When the paper is jammed while duplex printing or duplex copying is in progress, it is possible that the printing or copying order is not as you expect if you resume printing after clearing the paper jam error. In this case, cancel printing and reprint from the beginning.

     When the paper is jammed while layout printing, 2 on 1 copying, or 4 on 1 copying is in progress, it is possible that some pages are not printed if you resume printing after clearing the paper jam error. In this case, cancel printing and reprint from the beginning.

   • If you turned off the printer while taking the appropriate action of the paper jam error:

     All jobs in the print queue are canceled. Redo the printing.

   Note

   • When reloading the paper, make sure you are using suitable paper and loading it correctly.

     Align the paper guides with the both edges of the paper when you load paper.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.