Message Is Displayed

Message Is Displayed on Printer's Touch Screen

Check the message and take appropriate action.

• Power was not turned off correctly the last time. Press the button when turning power off.

  The printer may have been unplugged while the power was still on.

  Select OK on the printer's touch screen to cancel the error.

  Refer to Turning the Printer On and Off for the correct way to turn the power off.

• Cannot connect to the server. Please wait a while and try again.

  The printer cannot connect to the server due to a communication error.

  Select OK on the printer's touch screen to cancel the error and try again after a while.

Error Regarding Automatic 2-sided Printing Is Displayed

1. Check See Automatic 2-sided Printing Problems and take the appropriate action.

Error Regarding Power Cord Being Unplugged Is Displayed (Windows)

The printer may have been unplugged while it was on.

Check the error message displayed on the computer and click OK.

The printer starts printing.

Refer to Turning the Printer On and Off for the correct way to turn the power off.

Writing Error/Output Error/Communication Error (Windows)

1. Check 1 If the ON lamp is off, make sure printer is plugged in and turn on.

   The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

2. Check 2 Make sure printer is properly connected to computer.

   If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.
   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer over a LAN, make sure the printer is correctly set up for network use.

3. Check 3 Make sure printer driver is installed correctly.

   Refer to Updating the Driver to uninstall unnecessary drivers and install the latest drivers.

4. Check 4 When printer is connected to your computer with a USB cable, check device status from your computer.

   Follow the procedure below to check the device status.

   1. Select Control Panel > Hardware and Sound > Device Manager.

      Note

      • If the User Account Control screen is displayed, select Yes.

   2. Open USB Printing Support Properties.

      Double-click Universal Serial Bus controllers and USB Printing Support.

      Note

      • If the USB Printing Support Properties screen is not displayed, make sure the printer is correctly connected to the computer.

        • Check 2 Make sure printer is properly connected to computer.

   3. Click General tab and check for a device problem.

      If a device error is shown, see Windows Help to resolve it.

Other Error Messages (Windows)

1. Check If an error message is displayed somewhere other than printer status monitor, check the following:

   • "Could not spool successfully due to insufficient disk space"

     Delete any unnecessary files to increase the amount of free space on the disk.

   • "Could not spool successfully due to insufficient memory"

     Close other applications to increase the available memory.

     If you still cannot print, restart your computer and retry the printing.

   • "Printer driver could not be found"

     Refer to Updating the Driver to uninstall unnecessary drivers and install the latest drivers.

   • "Could not print Application name - File name"

     Try printing again once the current job is complete.