What to Do When Small Paper Sizes Are Jammed

If the paper jams when you try to print on a small paper size such as 4"x6" 10x15cm size, follow the steps below.

1. Press printer's Stop button.

2. Load one sheet of A4 or Letter plain paper in portrait orientation in rear tray.

   Align the paper guides of the rear tray with both edges of the paper.

   

3. Turn off printer.

4. Turn on printer.

   When the loaded paper is fed, the jammed paper will be pushed out.

   Note

   • If the jammed paper is not ejected, try cleaning the paper feed rollers before step 5. The jammed paper may be ejected along with the paper used for cleaning the paper feed rollers.

     • Cleaning Paper Feed Rollers

5. Load paper in rear tray.

   • Loading Photo Paper / Plain Paper in Rear Tray
   • Loading Envelopes / Medicine Envelopes / Delivery Slips in Rear Tray

   Important

   • Do not load paper in landscape orientation. It may cause a paper jam.

     

   • You cannot print on paper smaller than the minimum size.

     • Supported Media Types

   Note

   • Make sure you are using suitable paper and loading it correctly.

6. Redo printing.

   All jobs in the print queue are canceled. Redo the printing.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

Important

• Do not tilt the printer when moving it since the ink may leak out.
• When transporting the printer for repairing it, see Repairing Your Printer.