Canon : Inkjet Manuals : GX5500 series : 2113

Cause

An incompatible print setting combination has been specified for paper loaded in the rear tray, cassette 1 or cassette 2.

Note

To disable notifications for this error, disable the function to detect paper setting mismatch.

What to Do

To specify the appropriate print settings for the paper loaded in the printer and retry printing, follow the steps below.

Select Next.
Select Cancel print.
Reload paper used for printing.
- When using paper from the rear tray:
- When using paper from the cassette:
Check paper information (paper size and media type).

The paper information is used to specify the print settings in step 5.
- When using paper from the rear tray:
  
  Check the paper information (paper size and media type) and select Yes.
- When using paper from the cassette:
  
  Check the paper information (paper size and media type) and select Yes.
Redo printing.

Note
- For the proper combination of paper size and media type, see below.
  - Paper Settings on the Printer Driver and the Printer (Paper Size)
  - Paper Settings on the Printer Driver and the Printer (Media Type)

Other Measures

Load paper specified in print settings

To replace the paper in the rear tray / cassette with paper suitable for the print settings and continue printing, follow the steps below.

Check print settings, and select Next.
Select Replace the paper and print.
Load paper specified in print settings into rear tray / cassette.
- When changing the paper in the rear tray:
- When changing the paper in the cassette:
Check paper information (paper size and media type).
- When the paper in the rear tray is changed:
  
  Confirm that the paper information displayed matches the print settings, and then select Yes.
- When the paper in the cassette is changed:
  
  Confirm that the paper information displayed matches the print settings, and then select Yes.

Print without changing paper and print settings

For example, to continue printing with a mismatch between the paper loaded in the rear tray and the paper information registered in the printer, follow the steps below.

Important

The printed result may not be the intended color or size.

Select Next.
Select Print with the loaded paper..

Note
- Depending on your printer's settings, Print with the loaded paper. may not be displayed.

Disable notifications for 2113 error

To disable the function to detect paper setting mismatch, follow the steps below.

Select (Setup) on printer's HOME screen.
Select Feed settings.
Select Detect paper setting mismatch.
Select Disable.