What to Do If Paper Is Not Fed/Output Normally

If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, follow the procedure below.

Note

• If a support code is displayed, see List of Support Codes for Printer Errors.

1. Check 1 Is anything blocking paper output slot?

   Remove anything that is blocking the paper output slot.

2. Check 2 Are transport unit and rear cover attached properly?

   See Rear View for the location of the transport unit and the rear cover.

3. Check 3 Is paper curled?

   Correct curl before loading paper.

4. Check 4 Is paper loaded properly?

   Always load paper in portrait orientation (A). If you load paper in landscape orientation (B), paper may not be fed or a paper jam may occur.

   
   • Loading Plain Paper
   • Loading Photo Paper
   • Loading Envelopes