1471

Cause

Print head cannot be recognized.

What to Do

A print head may not be installed properly or may not be compatible with this printer.

If you are printing, press the printer's RESUME/CANCEL button to cancel printing.

Remove the print head and reinstall it properly following the steps below. This may resolve the error.

1. Open top cover.

   

2. Close ink valve.

   Tilt the ink valve lever tightly to the left.

   

3. Grab knob (A) on print head locking cover to open it.

   

4. Remove print head.

   

   Important

   • When removing the print head, handle it carefully so that ink does not spatter.
   • Do not touch the tube or other parts inside the printer. Touching these parts may cause the printer to malfunction.

   • Do not touch the gold terminal (B) or print head nozzles (C) on a print head. The printer may not print properly if you touch them.

     

5. Reinstall print head properly.

   Use the print head compatible with the printer.

   

6. Close print head locking cover and push it down.

   Press firmly the print head locking cover until it clicks into place.

   

7. Press down joint button.

   

   Important

   • Push the joint button firmly until it clicks into place; otherwise, printing may become impossible.

8. Open ink valve.

   Tilt the ink valve lever tightly to the right.

   

9. Close top cover.