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A Message for Faxing Is Displayed on Fax Standby Screen

If a message is displayed on the Fax standby screen, take the corresponding action described below.

Message

Action

Auto redial

The printer is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the printer to automatically redial the number.

If you want to cancel automatic redialing, wait until the printer starts dialing the number and press the Stop button. You can also delete the document from printer's memory to cancel automatic redialing.

Try again in B&W

The recipient's fax device is not color-compatible.

Press the printer's Black button to resend the fax.

Alternatively, you select If incompat., B&W for Color transmission in Adv. fax settings under Fax settings. The printer converts color documents into black & white data if the recipient's fax device does not support color faxing.

No tone detected

The telephone line cable with a modular plug may not be plugged in properly.

Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Adv. fax settings under Fax settings.

Received in memory

If the printer receives a fax under one of the following conditions, the printer will not be able to print the received fax and will store it in the printer's memory. When the problem is resolved as described, the fax stored in the printer's memory is printed automatically.

  • Paper has run out:

    Load the paper and press the printer's OK button.

  • A different size of paper from that specified by Page size in Fax paper settings is loaded:

    Load the same size of paper as that specified by Page size and press the printer's OK button.

  • You pressed the printer's Stop button to cancel printing of a fax:

    Press the printer's FAX button to resume printing of the fax.

  • Do not print is selected for Received documents in Auto print settings under Fax settings:

    You can print the faxes stored in the printer's memory from Memory reference in Fax menu.

    Note

    • To print the received faxes automatically, select Print for Received documents in Auto print settings under Fax settings.

    • You can delete or print the fax stored in the printer's memory later.

Busy/no signal

  • The recipient's number you dialed is busy.

    Try dialing again after waiting for a moment.

  • The fax/telephone number dialed is incorrect.

    Check the fax/telephone number and dial again.

  • The recipient's fax device did not respond (after all automatic redialing attempts).

    Contact the recipient and have the recipient check the fax device. For an overseas call, add pauses to the registered number.

  • The recipient is not using a G3 printer.

    The printer cannot send or receive documents to/from a fax device that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax device is G3 compatible.

  • The touch tone/rotary pulse setting on the printer is incorrect.

    Set the printer to match the telephone line you are using.

Memory is full

The printer's memory is full because it has sent/received too many documents, or a detailed document.

Print the faxes stored in the printer's memory and delete them from the printer's memory.

When sending a fax, resend it. If this message still appears, delete the faxes stored in the printer's memory, divide the faxes for sending, and send them again.

When receiving a fax, have the sender resend the faxes.

Fax info does not match

Transmission has been canceled because the printer could not detect the recipient's fax device information or the information did not match the dialed number. This message is displayed when Check RX fax info in Security control under Fax settings is set to ON.

For details, see Preventing Mistransmission of Faxes.

Reception rejected

Reception has been rejected because the fax matches the fax rejection condition specified by Fax RX reject in Security control under Fax settings.

For details, see Rejecting Fax Reception.

Waiting for report

If the printer receives a fax under one of the following conditions, the printer will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.

  • Paper has run out:

    Load the paper and press the printer's OK button.

  • A different size of paper from that specified by Page size in Fax paper settings is loaded:

    Load the same size of paper as that specified by Page size and press the printer's OK button.

  • You pressed the printer's Stop button to cancel printing of a report:

    Press the printer's FAX button to resume printing of the fax.