Message (Support Code) Appears

Message Appears on Printer's LCD

Check the message and take appropriate action.

• Cannot connect to the server; try again

  The printer cannot connect to the server due to a communication error.

  Press the printer's OK button to cancel the error and try again after a while.

• Data error

  A power failure has occurred or the power cord has been unplugged when the faxes are stored in the printer's memory.

  Important

  • If a power failure occurs or you unplug the power cord, all faxes stored in the printer's memory are deleted.

  Press the printer's OK button to cancel the error.

  The list of the faxes deleted from the printer's memory (MEMORY CLEAR REPORT) will be printed. For details, refer to Summary of Reports and Lists.

  See Unplugging the Printer for unplugging the power cord.

• Check page size

  The size of the loaded paper is different from that specified in the paper size setting.

  Check Paper Source, Page size, and Media type of Fax paper settings in Fax menu, and load the specified paper. And then, press the printer's OK button to cancel the error.

• Hang up phone

  The handset is not placed in the handset cradle correctly.

  Replace the handset correctly.

Note

• See A Message for Faxing Is Displayed on Fax Standby Screen for the message displayed on the fax standby screen.

Error Regarding Automatic Duplex Printing Is Displayed

1. Check See Automatic Duplex Printing Problems and take the appropriate action.

Error Regarding Power Cord Being Unplugged Is Displayed (Windows)

The printer may have been unplugged while it was on.

Important

• If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

Check the error message that appears on the computer and click OK.

The printer starts printing.

See Unplugging the Printer for unplugging the power cord.

Writing Error/Output Error/Communication Error (Windows)

1. Check1 If the ON lamp is off, make sure printer is plugged in and turn on.

   The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

2. Check2 Make sure printer is properly connected to computer.

   If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.
   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer over a LAN, make sure the printer is correctly set up for network use.

3. Check3 Make sure MP Drivers are installed correctly.

   Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.

4. Check4 When printer is connected to your computer with a USB cable, check device status from your computer.

   Follow the procedure below to check the device status.

   1. Select Control Panel > Hardware and Sound > Device Manager.

      Note

      • If the User Account Control screen appears, select Continue.

   2. Open USB Printing Support Properties.

      Double-click Universal Serial Bus controllers and USB Printing Support.

      Note

      • If USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer.

        • Check2 Make sure printer is properly connected to computer.

   3. Click General tab and check for a device problem.

      If a device error is shown, see Windows Help to resolve it.

Other Error Messages (Windows)

1. Check If an error message appears outside printer status monitor, check the following:

   • "Could not spool successfully due to insufficient disk space"

     Delete any unnecessary files to increase the amount of free space on the disk.

   • "Could not spool successfully due to insufficient memory"

     Close other applications to increase the available memory.

     If you still cannot print, restart your computer and retry the printing.

   • "Printer driver could not be found"

     Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.

   • "Could not print Application name - File name"

     Try printing again once the current job is complete.