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1304

Cause

Paper is jammed when performing automatic duplex printing.

What to Do

  1. Remove jammed paper.

    • If the paper is jammed at the paper output slot:

    • If the paper is jammed inside the printer:

    • If the paper is jammed at the feed slot of the cassette:

      After storing the output tray extension and the paper output tray, pull out the cassette and remove the jammed paper slowly with both hands.

      Important

      • When checking the feed slot of the cassette or removing the jammed paper, do not turn the printer upside down or tilt it. The ink may leak out.

    • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper.

  2. Load paper properly.

  3. Press printer's OK button.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

Important

  • Do not tilt the printer when moving it since the ink may leak out.
  • When transporting the printer for repairing it, see Repairing Your Printer.