1471

Cause

The 1471 support code signifies that the print head may not be installed properly or may not be compatible with this printer.

What to Do

How to resolve the error depends on the function being used.

1. To PRINT or COPY

Remove the print head and install it again correctly. This may resolve the error.

Refer to Replacing the Print Head for instructions on installing the print head.

2. To SCAN or FAX

If you choose not to remove and reinstall the print head, you should take one of the following steps:

- Press the Stop button on the printer if you intend to scan (or fax if your printer has that capability) by using the operation panel on the printer.

OR

- Scan (or fax) from an external device such as a computer, smartphone, or tablet using the corresponding application software.