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Printer error has occurred.

What to Do


  • Perform all of the following steps in order.

    Changing the order or omitting steps may cause other problems.

  1. Check the remaining ink level, and then refill the ink tanks if necessary.

  2. Turn off printer and unplug it.

  3. Plug in printer again and turn it back on.

  4. Perform Replace Ink in Print Head.

If the error recurs after taking the above actions, you may be able to resolve it by replacing the print heads.

For details, click here.


  • If the error recurs after replacing the print heads, contact your nearest Canon service center to request a repair.
  • Do not tilt the printer when moving it since the ink may leak out.
  • When transporting the printer for repairing it, see Repairing Your Printer.