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Printer error has occurred.

What to Do

Cancel printing and turn off the printer.

Check the following:

  • Make sure print head holder motion is not impeded by protective material, jammed paper, etc.

    Remove any impediment.


    • When clearing an impediment to print head holder motion, be careful not to touch clear film (A), white belt (B), or tubes (C).

      If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

Turn the printer back on.

If this does not solve the problem, contact your nearest Canon service center to request a repair.


  • Do not tilt the printer when moving it since the ink may leak out.
  • When transporting the printer for repairing it, see Repairing Your Printer.