skip to main text



Scanning original has failed.

What to Do

Press the printer's OK button to cancel the error and take the corresponding actions below.

  • Make sure the original is placed on the platen.
  • Make sure the original is set in the correct position and orientation on the platen.

After carrying out the above actions, perform the operation again.

If the error is still not resolved, specify the size of the original.


  • The original that is smaller than 1.2 in. (3 cm) square may not be scanned correctly.