Paper Does Not Feed Properly/"No Paper" Error
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Check1 Make sure paper is loaded.
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Check2 When loading paper, consider the following.
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When loading two or more sheets of paper, align the edges of the sheets before loading the paper.
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When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.
However, paper may not feed correctly at the maximum capacity, depending on the type of paper or environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of paper you load at a time to less than half of the paper load limit.
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Always load the paper in portrait orientation, regardless of the printing orientation.
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When you load the paper, place the print side facing UP and slide the paper guides to align with both sides of the paper.
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Check3 Is paper too thick or curled?
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Check4 When loading envelopes, consider the following:
When printing on envelopes, see Loading Paper, and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
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Check5 Make sure media type and paper size settings match with loaded paper.
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Check6 Make sure there are not any foreign objects in rear tray.
If the paper tears in the rear tray, see Paper Jams to remove it.
If there are any foreign objects in the rear tray, be sure to turn off the machine, unplug it and remove the foreign object.
Important-
Do not tilt the machine or do not it upside down. Doing so may cause the ink to leak.
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Check7 Clean paper feed roller.
Cleaning the Paper Feed Roller
Note-
Cleaning the paper feed roller abrades it, so do this only when necessary.
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If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Important
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Do not tilt the machine when moving it since the ink may leak out.
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When transporting the machine for repairing it, see Repairing Your Machine.
