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Printer error has occurred.

What to Do

Cancel printing and turn off the printer.

Check the following:

  • Make sure print head (cartridge) holder motion is not impeded by stabilizer, jammed paper, etc.

    Remove any impediment.

  • Make sure the print heads (cartridges) are properly installed.

    Open the scanning unit / cover, and then push the print head (cartridge) locking cover to make sure the print heads (cartridges) are installed properly.

    Alternatively, push the joint buttons until they click into place.

Turn the printer back on.

If this does not solve the problem, contact your nearest Canon service center to request a repair.


  • When clearing an impediment to print head (cartridge) holder motion, be careful not to touch clear film (A), white belt (B), or tubes (C).

    If you soil or scratch these parts by touching them with paper or your hand, it could damage the printer.

  • Do not tilt the printer when moving it since the ink may leak out.
  • When transporting the printer for repairing it, see Repairing Your Printer.