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Protective material or tape may still be attached to print head (cartridge) holder.

What to Do

Open the scanning unit / cover and make sure the protective material and tape have been removed from the print head (cartridge) holder.

If the protective material or tape is still there, remove it and close the scanning unit / cover.

If this does not solve the problem, contact your nearest Canon service center to request a repair.


  • Do not tilt the printer when moving it since the ink may leak out.
  • When transporting the printer for repairing it, see Repairing Your Printer.