Troubleshooting

Machine Does Not Move

• Power Does Not Come On
• Power Shuts Off By Itself
• Printing Does Not Start
• Paper Jams
• Scanning Problems (Windows)
• Scanning Problems (Mac OS)

Cannot Set Correctly

• Cannot Connect to Computer Properly
• Cannot Install MP Drivers
• Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows)

Print/Scan Results Are Unsatisfactory

• Printing Does Not Start
• Copying/Printing Stops
• Print Results Are Unsatisfactory
• No Ink Comes Out
• Paper Jams
• Paper Does Not Feed Properly/"No Paper" Error
• Scan Results Are Unsatisfactory (Windows)
• Scan Results Are Unsatisfactory (Mac OS)

Error or Message Appears

• An Error Occurs
• Message Appears
• List of Support Code for Error
• IJ Scan Utility Error Messages (Windows)
• IJ Scan Utility Error Messages (Mac OS)
• ScanGear (Scanner Driver) Error Messages
• Scanner Driver Error Messages