2803

Cause

The document is too long or is jammed in the ADF.

Action

Press the OK button to dismiss the error. Then make sure that the document you are loading meets the machine's requirements before redoing the operation.

If the document is jammed, remove the jammed document following the procedure below.

Important

• Do not open the document cover if the document is jammed. The jammed document may be torn.

• The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.

  Turn the machine off after making sure that it has completed sending or receiving all the faxes. Do not unplug the power cord when turning the machine off.

  If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

• If the original is jammed in the ADF:

  Remove the document following the procedure below.

  1. If printing is in progress, press the Stop button.

  2. Turn off the machine.

  3. Open the document feeder cover slowly.

     If a multi-page document is loaded, open the document feeder cover after removing any pages other than the jammed page from the ADF.

     

  4. Pull out the jammed document from the ADF.

     

  5. Close the document feeder cover, then turn on the machine.

     When rescanning the document after clearing the error, rescan it from the first page.

  If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.

  Note

  • The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

    In this case, reduce the number of document pages to approximately half of the loading capacity.

    If the document still jams, use the platen glass instead.

• If the original is jammed in the ADF (from the paper feed side):

  Remove the document following the procedure below.

  1. If printing is in progress, press the Stop button.

  2. Turn off the machine.

  3. Close the document tray, then open the document feeder cover slowly.

     

  4. Pull out the jammed document from the ADF.

     

  5. Close the document feeder cover, then turn on the machine.

     When rescanning the document after clearing the error, rescan it from the first page.

  If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.

  Note

  • The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

    In this case, reduce the number of document pages to approximately half of the loading capacity.

    If the document still jams, use the platen glass instead.