Troubleshooting

Shortcut Prints do not get printed in order

Your files may not print in the order you selected due to OS specifications.

If you want to print files in order, drop the files one by one and print.

I want to continue using the Shortcut print icon even after buying a new printer

If the new printer you purchase is the same model, you can continue using the Shortcut print icon as long as you don't change the friendly name you are using.

I want to confirm the results of Shortcut Prints

Shortcut Print results are exported to report files.

Report files are created in "\Canon\imagePROGRAF Direct Print Plus\Shortcut Print\Reports" of Documents or My Documents.

The report file name is "{report output date and time (yyyymmddhhmmss)}-{milliseconds}_{print document file name.extension}.log".

The top, bottom, left, and right edges of the images are not being printed

Output size on the home screen is set to Actual size, Half size, or 25% - 250%. Change it to a setting other than these.