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General Notes (Device Management Console)

When using Device Management Console, the following restrictions apply. Please familiarize yourself with them before using it.

  • See the Canon website for products that are compatible with Device Management Console.

  • This guide primarily provides explanations using the screens that appear when you use the Windows 10 operating system (hereafter, Windows 10).

Connecting to a Printer

  • Connecting to a Target Printer

    We recommend using a network connection for printer connection.

  • When Connecting to Network Using DHCP

    When a printer is connected to a network via DHCP, its IP address may change from the previous one when the printer is turned on.

    Device Management Console automatically tracks IP address changes. If the automatic IP address tracking does not work, the issue may be resolved by updating Device Management Console to the latest version.

    Important

    • The network connection may fail if the IP address changes again in a certain period after the automatic IP address tracking. In such cases, a new IP address is detected after a while and network connection is restored.

    • Printers registered with a version of the Device Management Console earlier than V1.2.0 do not support automatic IP address tracking.

  • Connecting via SSL Encrypted Communication

    Connecting via SSL Encrypted Communication is available with Device Management Console V1.2.0 or later.

    In order to use SSL Encrypted Communication, you must first install a certificate on a computer with Device Management Console installed.

    The process for installing the certificate may differ depending on your setup. For more information, search for "Registering Printer's Root Certificate to Local Computer for SSL Communication" on your device's online manual homepage.

Printer Power

  • The printer information cannot be acquired when the printer power is turned off automatically or it is turned off with the power button.

    In addition, information cannot be acquired from the software when the printer auto power off state or the printer button off state is canceled.

Color Tone

  • The color tone may not be stable even if color calibration is performed.

    For details, search for and refer to the "Managing Colors" page from the home page of the Online Manual for your model.

About Printers That Support the Function to Notify Smartphones and Tablets

  • Of the printers that support Device Management Console, the following printers cannot use the smartphone and tablet notification function.

    PRO-1100/PRO-510

    PRO-1000/PRO-500

    PRO-6000/PRO-4000/PRO-2000

    PRO-560/PRO-540/PRO-520

    PRO-6000S/PRO-4000S/PRO-560S/PRO-540S

    TX-4000/TX-3000/TX-2000/TX-5400/TX-5300/TX-5200