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General Notes (Device Management Console)

When using Device Management Console, the following restrictions apply. Please familiarize yourself with them before using it.

  • See the Canon website for products that are compatible with Device Management Console.

  • This guide primarily provides explanations using the screens that appear when you use the Windows 10 operating system (hereafter, Windows 10) and the Windows 8.1 operating system (hereafter, Windows 8.1).

Connecting to a Printer

  • Connecting to a Target Printer

    We recommend using a network connection for printer connection.

  • When Connecting to Network Using DHCP

    If the a managed printer is set to automatically obtain an IP address, the IP address change is tracked automatically.

    Important

    • When the power is turned off on a printer connected to a network using DHCP, the IP address may change the next time the printer is turned on.

      In Device Management Console v1.2.0 or later, the reassignment of the IP address is tracked automatically, but if the IP address changes again within a certain period of time, communication may fail. In this case, if you wait a little while, the reassigned IP address will be tracked, and communication will be restored.

    • Automatic tracking of an IP address for a printer connected to a network using DHCP applies to printers registered with Device Management Console v1.2.0 or later. Automatic tracking of IP addresses is not performed on printers registered with a previous version.

  • Connecting via SSL Encrypted Communication

    Connecting via SSL Encrypted Communication is available with Device Management Console V1.2.0 or later.

    In order to use SSL Encrypted Communication, you must first install a certificate on a computer with Device Management Console installed.

    The process for installing the certificate may differ depending on your setup. For more information, search for "Registering Printer's Root Certificate to Local Computer for SSL Communication" on your device's online manual homepage.

Printer Power

  • The printer information cannot be acquired when the printer power is turned off automatically or it is turned off with the power button.

    In addition, information cannot be acquired from the software when the printer auto power off state or the printer button off state is canceled.

Color Tone

  • The color tone may not be stable even if color calibration is performed.

    For details, search for and refer to the "Managing Colors" page from the home page of the Online Manual for your model.

About Printers That Support the Function to Notify Smartphones and Tablets

  • Of the printers that support Device Management Console, the following printers cannot use the smartphone and tablet notification function.

    PRO-1000/PRO-500

    PRO-6000/PRO-4000/PRO-2000

    PRO-560/PRO-540/PRO-520

    PRO-6000S/PRO-4000S/PRO-560S/PRO-540S

    TX-4000/TX-3000/TX-2000/TX-5400/TX-5300/TX-5200