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Notes on Usage (Canon Print Assistant)

Canon Print Assistant is subject to the following restrictions. Keep these points in mind.

  • Canon Print Assistant is a Windows-only application software.

  • Depending on your environment, it may take some time for the printer to appear in the Printers & scanners list after clicking Add a device. Even in such cases, you can still use Canon Print Assistant.

  • Print problems may occur depending on your usage environment, and the timing of user actions in the application. In this case, try the following.

    • If there are print jobs in the print queue, delete the print jobs.

    • Restart your computer.

    • Keep your system up to date with Windows Update.

    • Switch from USB to network connection.

    • Delete the printer currently installed on your computer, and then add the printer again.

    • Uninstall Canon Print Assistant. (Install the app from the Microsoft Store if you want to use it again.)

    • Check that the printer is connected correctly, and that the printer is turned on.

  • Under certain conditions, Canon Print Assistant may be slow to start or run.

  • In the following cases, use the printer drivers provided by Canon. However, in some cases you may not be able to use the Canon drivers.

    • If you want to access more printer functions

    • If problems occur with a printer shared by multiple users

  • SDK for Canon Print Assistant is not available for sharing.